If you're seeing missing or incomplete data in your Sovrn platform, this is most likely the result of a data delay on the Exchange. When our systems detect issues with upstream data, our teams are automatically notified and begin investigating to identify and resolve any discrepancies before the data is surfaced to you.
Data delays are temporary. No action is required on your end — Sovrn monitors these situations actively and works to restore normal data flow as quickly as possible.
How Do I Know If There's a Known Data Issue?
You can check the Sovrn Status Page at any time for real-time updates on platform incidents, including Exchange data delays. Sovrn recommends bookmarking this page so you can quickly rule out a platform-wide issue before reaching out to support.
If the Status Page shows an active incident related to data or reporting, that's the source of what you're seeing. Updates will be posted there as the investigation progresses.
What If the Status Page Shows No Issues?
If the Status Page is clear and you're still not seeing data, there may be a configuration or integration issue specific to your account. In that case, reach out to the Support Team so we can take a closer look.
Questions? Concerns? Our team would be more than happy to help. Reach out to our Support Team here.