Partial data in your reports is typically caused by upstream data delays that Sovrn is actively working through. When this happens, your report may show incomplete revenue, impression counts, or other metrics for one or more time periods. Sovrn investigates these situations to ensure data is accurate, complete, and free of discrepancies.
Check the Sovrn Status Page First
Before reaching out, check the Sovrn Status Page to see if there are any active notices related to data delays or incomplete reporting. If a notice is posted, Sovrn is already aware of the issue and working to resolve it — your data will be updated once the delay has cleared.
No Notice Posted? Contact Support
If the Status Page shows no active incidents but your report still appears incomplete, reach out to Sovrn Support right away. Flagging the issue directly allows the correct internal teams to begin triaging and ensures your data is investigated as quickly as possible.
When contacting support, include the following to help speed up the investigation:
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The affected report type and date range
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A description of what data appears to be missing or incomplete
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Any screenshots of the discrepancy, if available
Questions? Concerns? Our team would be more than happy to help. Reach out to our Support Team here.