1. Sovrn //Commerce
  2. Account Setup & Getting Started

How do Payments Work with Sovrn //Commerce?

The payment thresholds for Sovrn //Commerce are $10 for PayPal, and $50 for ACH, check, and wire transfers.

Sovrn //Commerce, formerly VigLink, pays publishers 90 days from the end of the month in which commissions were earned. For example, commissions earned in January will be paid out at the end of April.

The payment thresholds for issuance are $10 for PayPal and $50 for ACH, check and wire. If your earnings do not exceed these thresholds, unpaid earnings will roll into each subsequent month’s earnings until they exceed the payment thresholds.

There are no fees involved. Sovrn //Commerce pays all PayPal, ACH, and postage fees. Your bank may charge you a fee on international wire transfers. You can check with your bank to see exactly what that charge will be.

Sovrn //Commerce's Payment Console can be accessed in your account here.

Payment Options

Sovrn //Commerce payment options are available in our self - serve platform. This allows our publishers to have full access to make any payment updates when needed.

There are a few steps that must be completed in your account in order to ensure it is setup for your first payment.

  • First, Navigate to the Account page of the Dashboard.
  • Next, locate the Payment Settings tab. Here you can also update your personal information and password.

  • Here you would complete all billing information.

  • Next is to complete your desired payment method. Our available options are:
    • Direct Deposit/ACH
    • Check
    • Paypal

  • Last detail to complete is Tax information. This will ensure we have all this information up to date at the time these documents are issued each year.

  • Then you are all set!

Adjustments and Reversals

Adjustments can happen for a number of reasons and occur anytime. In order to account for these adjustments to previous monthly earnings, Sovrn //Commerce always pays based on lifetime earnings and previous payments. The most common adjustments to publisher earnings are related to sales returns or late revenue approvals by the merchant, causing previous earnings to either increase or decrease depending on the circumstance. Although these can happen at any time, most adjustments occur within 2-3 months after the month of earning.

Certain verticals tend to see adjustments later than others. I.E. Many affiliate programs for travel merchants are confirmed upon trip completion instead of booking date. If a commission was earned for a hotel stay in 4 months, it leaves a longer window for a commission to be adjusted.

Reversals happen for several reasons:

  • If the item(s) sold were returned back to the merchant.
  • If the transaction was canceled or rejected by the merchant.
  • At network/merchant discretion because they believe the transaction is not legitimate.

Revenue never technically locks, although it is almost always finalized by the time payments are issued on the net-90 schedule.

Payment Reconciliation

Due to the large number of publishers in Sovrn //Commerce's network, earnings-to-payment reconciliations are not created and issued to publishers on a monthly basis.

To track your payments relative to earnings, please log in to your Publisher Dashboard. There you will find your earnings for each month. From there, you can compare your aggregate earnings history (excluding months that are within the last 90 days from today's date) to your payment history over the same period from each of the payment options you have designated in your time as a VigLink publisher (PayPal, check, ACH, wire). Please note that earnings may fluctuate or be held back due to merchant policies (i.e. traffic deemed illegitimate, product returns, etc.). These adjusted earnings will be reflected in the calculation of each month’s earnings.

I never received payment. Why?

If you have never received a payment, there could be a couple of reasons why:

  • Your account is less than 90 days old. We pay on a net-90 basis, so if you’ve earned a commission in your first month, you’ll receive that amount 90-days later. For example: if you signed up in January and earned a commission in January (more than $10), then this amount will be paid at the end of April.
  • You have not earned at least $10. Our minimum payout threshold is $10. If this amount isn’t met, instead of receiving a payment we will roll over those earnings to the next month or until you’ve reached the minimum $10.
  • Your PayPal is not set up correctly. Please make sure your PayPal email is registered to the correct email you have listed on our payment page. If the address is correct, please log in to PayPal to claim the payment.
  • Your Check/ACH/Wire is not set up correctly. Please confirm with your bank if you have not received an ACH or Wire payment. If you are paid via check, ensure that your address is correct. Note that international checks can take weeks to deliver.
  • Your account has been placed on a Network Quality payment hold until we can resolve any issues raised by merchants in our network. You will be notified immediately by our network quality team should a hold be placed on your account.

Still having trouble? Please contact us at publishersupport@sovrn.com