Are you having issues logging into your Sovrn account? This article can help answer your questions, login to the correct Sovrn account, and reset your password if needed.
What is Single Sign-On (SSO)?
Upon launch, all users are required to reset their password with updated security settings. If you have not already done so, please reset your password.
Why do I Get an Error Message Logging in With My Sovrn Platform Username?
Usernames are no longer used to log into the Sovrn Platform. You can now log into the system using the email address associated with your account. If you do not know the email address associated with your account, please reach out to our Support Team for assistance.
All users are required to reset their password with updated security settings following the launch of Single Sign-On. If you have not already done so, please reset your password.
How do I use “Sign in With Google” if I Already Have a Sovrn Account?
By using the email address for your existing Sovrn Platform account, you can begin using the Sign In With Google feature right away!
Note: If you use Sign In With Google with a different email address (one not associated with your current account), the system will use this email address to create a new Sovrn account. For assistance in linking your Google email with an existing account, please reach out to our Support Team.
Why am I being redirected to Advertising Exchange when I have a Commerce account?
Sovrn depends on cookies to better understand what type of user you are. For that reason, you must login with a browser with cookies enabled.
If you're continuing to have issues, please try:
- clearing your cookies
- going to publishers.viglink.com, and having the redirects take you to the correct login page for Sovrn Commerce.
Why Can’t I Use My Email Address to Log Into All of My Sovrn Platform Accounts?
Now that you log into the system using your email address (instead of a username), every Sovrn Platform account must have a unique email address.
If your existing accounts shared an email address, prior to the launch of SSO, our team updated the email addresses on your behalf. We used a format widely accepted by major email service providers (ensuring all emails continue to reach existing your inbox). Example below:
All users are required to reset their password with updated security settings following the launch of Single Sign-On. You should have received a separate email for each account, with a link to reset that account password.
If you have questions or would like to update the email addresses associated with your current accounts, please reach out to our Support Team.